Stripe
IT Support Engineer
New York +1 · Full-time · Posted Oct 14, 2026
- Location
- New York
US - Experience
- 2+ years of IT HelpDesk experience.
About the job
Provides in-person and remote IT help-desk support to Stripe employees and other users, troubleshooting systems and devices and maintaining workplace technology and IT assets.
What you'll do
- Respond to support requests, diagnose technical problems, implement solutions, and follow up with users.
- Support SaaS tools, Stripe-provided hardware, office technology, laptop provisioning, and onboarding.
- Maintain IT documentation and asset records, and contribute to global off-boarding tasks.
What they ask for
- 2+ years of IT HelpDesk experience.
- Strong working knowledge of Apple systems and software and Atlassian systems (JIRA and Confluence).
- Strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers.
- Understanding of script execution and troubleshooting, and working knowledge of imaging/endpoint management tools.
Tools
Google Workspace, Slack, Zoom, JIRA, Confluence, macOS, Chrome OS, iOS
Model-written summary · the original posting is authoritative