Stripe
Manager, Customer Success Enterprise
Atlanta, GA +2 · Manager · Full-time · Posted Sep 17, 2026
- Location
- Atlanta, GA
Chicago, IL
US - Experience
- 12+ years of customer-facing experience, with 5 years of people management experience.
About the job
Leads and develops a team of Customer Success Managers serving Stripe’s strategic enterprise customers, driving customer adoption, health, renewals, and growth.
What you'll do
- Recruit, coach, and develop a high-performing Customer Success team.
- Set team strategy and operating rhythms, and drive progress on customer health, renewal, and growth metrics.
- Advise on strategic accounts, serve as executive sponsor, and work cross-functionally to address customer needs.
What they ask for
- 12+ years of customer-facing experience in customer success, account management, or sales, with 5 years of people management experience.
- Payments or fintech experience and/or experience in a complex SaaS consumption environment.
- Experience leading sales or account management in a high-growth technology environment.
- Ability to hire, train, and coach a high-performing user-facing team.
Nice to have
- Prior experience at a high-growth stage Internet/software company.
Model-written summary · the original posting is authoritative