Stripe
Manager, Customer Success Manager
Chicago +1 · Manager · Full-time · Posted Sep 17, 2026
- Location
- Chicago
US - Experience
- 12+ years of customer-facing experience in customer success, account management, or sales, with 3-5 years of people management experience.
About the job
Leads and develops a team of Customer Success Managers serving strategic enterprise users, building customer relationships and advancing adoption, renewals, and growth.
What you'll do
- Recruit, coach, and lead Customer Success Managers; set expectations and support career development.
- Set team strategy and operating rhythms, and drive customer health, renewal, and growth metrics.
- Advise on strategic accounts, serve as an executive sponsor, and work cross-functionally to address customer needs.
What they ask for
- 12+ years of customer-facing experience in customer success, account management, or sales.
- 3-5 years of people management experience.
- Experience leading sales or account management in a high-growth technology environment.
- Ability to hire, train, and coach a high-performing user-facing team.
Nice to have
- Prior experience leading a customer success team or at a growth stage Internet/software company.
- Payments or Billing experience; experience in customer success, enterprise account management, partnerships and/or business development.
Model-written summary · the original posting is authoritative