Stripe
Manager, Customer Success Platforms
NYC +1 · Manager · Full-time · Posted Sep 17, 2026
- Location
- NYC
US - Experience
- 12+ years of customer-facing experience in customer success, account management, or sales; 3-5 years of people management experience.
About the job
Leads and develops a team of Customer Success Managers serving Stripe’s strategic enterprise accounts, growing customer relationships and driving adoption, renewals, and account growth.
What you'll do
- Recruit, coach, and manage Customer Success Managers, including supporting their development and career growth.
- Set team strategy and operating rhythms, and drive progress on customer health, renewal, and growth metrics.
- Work with enterprise customers and cross-functional teams to address customer needs, risks, and opportunities.
What they ask for
- 12+ years of customer-facing experience in customer success, account management, or sales, with 3-5 years of people management experience.
- Payments or Billing experience.
- Experience leading sales or account management in a high-growth technology environment.
- Ability to hire, train, and coach a high-performing user-facing team.
Nice to have
- Prior experience at a growth stage Internet/software company.
- Prior experience in customer success, enterprise account management, partnerships and/or business development.
Model-written summary · the original posting is authoritative