Stripe
Manager, Technical Account Management
San Francisco or Seattle +1 · Manager · Full-time · Posted Sep 4, 2026
- Location
- San Francisco or Seattle
US - Experience
- 10+ years; no alternative stated.
About the job
Leads and scales Stripe’s Technical Account Management team supporting its largest and most strategic users, improving service, growing services revenue, and shaping team strategy.
What you'll do
- Lead and develop Technical Account Managers and managers, including hiring, coaching, goal-setting, and performance feedback.
- Partner with TAM leadership and cross-functional teams to shape strategy and deliver exceptional user support and strategic programs.
- Use user feedback and experience data to improve service quality and efficiency, while advocating for users internally.
What they ask for
- 10+ years of experience building and leading teams and businesses in high-change environments, with high-impact work in professional services, customer success, solutions architecture, or technical account management programs.
- Ability to collaborate across complex environments, build impactful relationships, and operate amid ambiguity and cross-functional complexity.
- Excellent written and verbal communication skills; strong sales revenue-growth or operational background with data-driven decision-making.
- Ability to deliver complex operational projects involving multiple stakeholders.
Nice to have
- Experience with fintech Software as a Service (SaaS) products or the payments industry.
- Experience leading growth initiatives or scaling a technical services or technical support team in a high-growth environment.
Model-written summary · the original posting is authoritative