Stripe
Operations Program Manager, Consumer Support
NYC +1 · Manager · Full-time · Posted Oct 21, 2026
- Location
- NYC
US - Experience
- 8+ years in strategy and operations, consulting, program management, or a related field.
- Education
- Bachelor’s degree in business, management, economics, or a related field, or equivalent practical experience.
About the job
Leads strategy and execution for scalable consumer support operations for Stripe products, partnering across teams to improve consumer experiences and product outcomes.
What you'll do
- Define operational requirements and build infrastructure and tooling for new and existing consumer products.
- Develop support strategies, advocate for product improvements, and deliver operational changes that help Consumer Support scale.
- Use data to prioritize opportunities and measure impact while meeting applicable local, consumer-protection, and regulatory requirements.
What they ask for
- Bachelor’s degree in business, management, economics, or a related field, or equivalent practical experience.
- 8+ years of experience in strategy and operations, consulting, program management, or a related field.
- Experience in cross-functional roles spanning strategy, analysis, and operations, and leading complex programs from strategy through execution.
- Strong analytical, communication, stakeholder-alignment, and independent execution skills; ability to structure and solve complex, ambiguous problems.
Nice to have
- Proficiency in SQL, including writing queries and analysing large datasets.
- Experience using AI tools to improve analysis, automate workflows, or increase team efficiency.
Tools
SQL
AI focus
Use AI tools to improve analysis, automate workflows, or increase team efficiency (preferred).
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