Stripe
Product Support - Bridge
New York, Seattle, San Francisco +1 · Full-time · Posted Oct 1, 2026
- Location
- New York, Seattle, San Francisco
US - Experience
- 5+ years in a customer-facing product support role focused on troubleshooting technical issues.
About the job
Provides technical product support for Bridge’s stablecoin payments platform, resolving complex user issues and improving support operations and product quality.
What you'll do
- Troubleshoot technical issues using SQL and API documentation, coordinating with Engineering, Product, and Operations to resolve them.
- Improve support processes, user experience, and performance metrics through data-driven initiatives and cross-functional projects.
- Create self-service documentation and advocate for platform improvements based on user feedback.
What they ask for
- Proficiency in SQL for data analysis and querying.
- Experience working with APIs.
- Strong problem-solving skills to diagnose complex issues and drive resolution.
- Experience in stakeholder management and project management, including optimizing processes, workflows, or support operations.
Nice to have
- Strong data analysis skills for improving decision-making.
- Ability to explain technical concepts to technical and non-technical stakeholders.
Tools
SQL, APIs
Model-written summary · the original posting is authoritative