Stripe
Product Support Specialist
Chicago, New York +1 · Full-time · Posted Sep 4, 2026
- Location
- Chicago, New York
US - Experience
- 5+ years in a customer-facing product support role focused on technical troubleshooting.
About the job
Own complex technical user issues and improve Stripe’s support operations, processes, and product quality through data analysis and cross-functional work.
What you'll do
- Troubleshoot user issues using SQL and API documentation, collaborating with Engineering, Product, and Operations to resolve them.
- Optimize support processes and lead improvement projects tied to CSAT, Contact Rate, and SLA metrics.
- Create self-service documentation and advocate for product improvements based on user feedback.
What they ask for
- 5+ years of experience in a customer-facing product support role focused on technical troubleshooting.
- Proficiency in SQL for data analysis and querying.
- Experience working with APIs.
- Problem-solving, stakeholder-management, and project-management experience; willingness to work occasional weekends and holidays with compensatory time off.
Nice to have
- Strong analytical skills and interest in using data to improve decisions and outcomes.
- Ability to explain technical concepts to technical and non-technical stakeholders and diagnose highly technical issues.
Tools
SQL, APIs
Model-written summary · the original posting is authoritative