Stripe
Strategy & Operations Business Partner, Customer Success
Chicago, US +1 · Full-time · Posted Sep 25, 2026
- Location
- Chicago, US
US - Experience
- 7+ years of work experience; a significant portion in strategic / operational roles at high-growth tech companies or consulting.
About the job
Partners with Customer Success leadership to shape the organization’s strategy and operating model, improve performance, and scale its systems, processes, and workflows.
What you'll do
- Define operating models, metrics, processes, and cross-functional ways of working for Customer Success specialisms.
- Design and implement AI-enabled workflows, scalable technical solutions, and automated reports and dashboards.
- Lead planning and performance operations, including OKRs, territory management, analysis, forecasts, and leadership meeting materials.
What they ask for
- 7+ years of work experience, with a significant portion in strategic or operational roles at high-growth tech companies or consulting.
- Experience in operational design, strategic planning, reporting, and cross-functional work with senior stakeholders.
- Strong analytical skills, including directly owning data and metrics and running analyses.
- Technical proficiency in AI tools and ability to manage technical resources and translate business needs into requirements.
Nice to have
- Experience with Go-to-Market teams, including Customer Success.
- Proficient in SQL.
Tools
AI tools, SQL
AI focus
Design and implement AI-enabled workflows to improve CSM efficiency, scalability, and customer impact; use AI tools to automate workflows.
Model-written summary · the original posting is authoritative