Stripe
Technical Account Manager, Crypto
New York, San Francisco +1 · Manager · Full-time · Posted Oct 28, 2026
- Location
- New York, San Francisco
US - Experience
- 5+ years in enterprise-level, client-facing technical roles.
About the job
Owns technical relationships with strategic crypto-native customers, resolving complex issues and coordinating Stripe teams to help customers succeed and scale.
What you'll do
- Serve as primary technical advisor for strategic crypto accounts and lead incident troubleshooting through resolution.
- Translate customer needs into product feedback and maintain account runbooks, success metrics, and technical documentation.
- Coordinate cross-functional account work, reviews, and process improvements to improve customer outcomes and operational effectiveness.
What they ask for
- 5+ years in enterprise-level, client-facing technical roles such as Technical Account Management, Technical Solutions Consulting, or Solutions Engineering.
- Strong experience with RESTful APIs and webhooks, including explaining integration patterns and troubleshooting.
- Working familiarity with stablecoins and blockchain fundamentals, including chains, wallets, transaction lifecycle, and on/off-ramps.
- Strong troubleshooting and production-incident collaboration skills, communication and stakeholder management, and experience owning complex cross-team projects.
Nice to have
- Hands-on crypto, stablecoin, or blockchain implementation experience; payments, fintech, or cross-border money movement background.
- Experience with Datadog or comparable observability tools, Postman, cURL, Python or Node.js, basic SQL, and AI coding agents.
Tools
RESTful APIs, webhooks, Datadog, Postman, cURL, Python, Node.js, SQL
AI focus
Use AI coding agents for debugging and root-cause investigation (preferred qualification).
Model-written summary · the original posting is authoritative