StudyFetch
Customer Success Manager
$75K–$150K
Beverly Hills, CA · On-site · Manager · Full-time · Posted Jul 20, 2026
- Experience
- 3+ years in Customer Success, Account Management, or EdTech services.
About the job
Manages university accounts by leading onboarding and adoption, tracking platform impact, and driving partner success, renewals, and expansion.
What you'll do
- Own onboarding, implementation, and long-term success for university accounts; guide adoption and integration.
- Track usage metrics, report performance, and conduct check-ins, training, and strategic reviews.
- Coordinate with sales and product teams, advocate for customers, and drive renewals and expansions.
What they ask for
- 3+ years of experience in Customer Success, Account Management, or EdTech services.
- Experience supporting enterprise or institutional clients.
- Strong communication and relationship-building skills; ability to work cross-functionally and manage multiple stakeholders.
- Familiarity with higher education and academic structures; organized and analytical, with comfort presenting data-driven insights.
Pay
$75,000 - $150,000 USD base salary
Model-written summary · the original posting is authoritative