Stuut Technologies
Customer Success Director
$220K–$300K
San Francisco +1 · Hybrid · Director · Full-time · Posted Nov 3, 2026
- Location
- San Francisco
New York City - Experience
- 4+ years in Customer Success or Account Management.
About the job
Own post-sale customer relationships for a portfolio of accounts, driving adoption, retention, renewals, and expansion based on customers’ accounts-receivable outcomes.
What you'll do
- Manage onboarding through steady-state, monitor account health, and address customer issues through resolution.
- Run executive QBRs focused on outcomes, ROI, and expansion; forecast renewals and manage retention risks.
- Identify upsell and cross-sell opportunities in partnership with Sales.
What they ask for
- 4+ years in Customer Success or Account Management at a B2B SaaS company.
- Track record owning renewal and expansion numbers.
- Excellent written and verbal communication; comfortable leading executive-level QBRs.
- Comfortable working with ambiguity in a growth-stage company.
Nice to have
- Experience in fintech or finance-workflow software.
- Financial or AR domain fluency.
Pay
$220K – $300K USD total pay
Tools
Vitally
AI focus
The role supports customers using Stuut’s AI platform for order-to-cash workflows; no specific AI development or implementation responsibilities are stated.
Model-written summary · the original posting is authoritative