Subtotal
Customer Success Manager
$90K–$110K
United States · Remote · Manager · Full-time · Posted May 20, 2026
- Experience
- 2-3 years in a customer-facing role at an early-stage B2B SaaS startup.
About the job
Manage customer onboarding, adoption, retention, and expansion for Subtotal’s retail data platform, while improving customer processes and sharing product feedback.
What you'll do
- Lead onboarding, technical implementation, training, check-ins, and customer support to help customers realize value.
- Monitor adoption and pilot-to-paid conversion risks, and drive retention and expansion revenue.
- Create customer education materials and engagement processes, and surface product gaps and feature requests.
What they ask for
- 2-3 years in a customer-facing role at an early-stage B2B SaaS startup.
- Ability to explain complex concepts simply in writing and verbally.
- Passion for process improvement, documentation, and operational efficiency.
- Comfort with technical products; genuine interest in retail, CPG, or consumer data.
Nice to have
- Retail, CPG, or consumer data experience.
- Familiarity with Slack, Notion, HubSpot, and Linear.
Pay
$90K - $110K base salary
Tools
Slack, Notion, HubSpot, Linear
Model-written summary · the original posting is authoritative