Sunflower Labs
Customer Success Manager (Technical)
United States (Remote) · Manager · Full-time · Posted Oct 30, 2026
- Experience
- 3+ years supporting connected hardware deployed at customer sites.
About the job
Owns after-sale customer success for autonomous drone security systems, handling technical support and onboarding while growing accounts and protecting renewals.
What you'll do
- Manage customer relationships, onboarding, system issues, escalations, and account health.
- Support site networking and integrations; troubleshoot drones and base stations through the ticketed support process.
- Identify expansion opportunities, support renewals, and develop customer references.
What they ask for
- 3+ years supporting connected hardware deployed at customer sites in customer success, technical account management, solutions engineering, or support.
- Experience with a ticketed support process and hands-on network troubleshooting, including TCP/IP, DNS, DHCP, VLANs, and firewalls.
- Ability to pull and read logs over SSH on the Linux command line, and experience integrating systems through webhooks, REST APIs, or RTSP/ONVIF video streams.
- Track record of growing owned accounts through expansion orders, add-ons, or renewals; able to explain technical issues to non-technical customers and conduct discovery.
Nice to have
- Experience with VMS or alarm platforms such as Genetec, Hanwha, Verkada, or Alarm.com; troubleshooting drones, robots, or autonomous systems; FAA Part 107 remote pilot certificate.
- Experience in physical security or renewing or expanding lease or subscription contracts.
Tools
Jira, TCP/IP, DNS, DHCP, VLANs, SSH, Linux, RTSP/ONVIF
Model-written summary · the original posting is authoritative