Suno
Senior Manager, IT Operations
$225K–$295K
San Francisco · On-site · Manager · Full-time · Posted Oct 19, 2026
- Experience
- 10+ years in IT, including 3+ years managing IT engineers, a help desk, or an IT operations team at a high-growth company.
- Visa sponsorship
- Applicants must be eligible to work in the US.
About the job
Leads Suno’s IT Engineers and builds its service desk, overseeing corporate IT operations across four US offices and scaling service through automation.
What you'll do
- Manage and develop IT Engineers; set expectations, provide feedback, and conduct performance conversations.
- Build the help desk service model, including responsibilities, staffing, SLAs, escalation paths, and self-service.
- Own operational outcomes, change management, vendor performance, and IT support for the San Francisco and Los Angeles offices.
What they ask for
- 10+ years in IT, including 3+ years managing IT engineers, a help desk, or an IT operations team at a high-growth company.
- Experience building a support function and explaining its service model, SLAs, staffing, and results.
- Working knowledge of identity and access management, Apple-first endpoint management, Google Workspace and Slack, office networking and A/V, and zero-trust networking.
- People leadership experience, including hiring, coaching, performance management, and managing across offices and time zones.
Nice to have
- Hands-on experience with Okta, SCIM provisioning, and IGA tooling; modern Apple MDM and endpoint security partnerships.
- Production experience with Tailscale or another zero-trust network layer, ITSM design, or IT through multi-office expansion.
Pay
$225K – $295.4K USD base salary
Tools
Okta, SCIM, Google Workspace, Slack, Tailscale, Lumos, SailPoint, Saviynt
AI focus
Leverage AI and automation to scale IT service; develop runbooks and knowledge articles for AI-powered self-service and manage an AI IT Service Management platform.
Model-written summary · the original posting is authoritative