Suno
Trust & Safety Operations Manager
$128K–$168K
San Francisco +1 · On-site · Manager · Full-time · Posted Sep 18, 2026
- Location
- San Francisco
NYC - Experience
- 5+ years in Trust & Safety, content moderation, or CX operations; includes 2+ years directly managing reviewers or vendor teams.
About the job
Own Suno’s Trust & Safety enforcement operations, improving queue performance, vendor delivery, review quality, capacity planning, and reviewer workflows.
What you'll do
- Run enforcement queues, SLAs, latency, and escalations across content categories; manage vendor capacity and performance.
- Build training, QA, and calibration programs, and plan capacity against volume growth, cost, and automation.
- Define reviewer-tooling requirements with Engineering and support reviewer wellness and resilience.
What they ask for
- 5+ years in Trust & Safety, content moderation, or CX operations, including 2+ years directly managing reviewers or vendor teams.
- Ownership of operational metrics such as SLA attainment, queue latency, QA scores, cost per decision, and reviewer utilization.
- Hands-on vendor or BPO management with performance accountability.
- Experience building or running a QA and calibration program with measurable decision-quality outcomes.
Nice to have
- Experience with ML-assisted enforcement or human-in-the-loop workflows.
- Reviewer wellness or resilience program exposure; UGC or generative AI platform background.
Pay
$128K -$168K (USD; base salary); $128K – $168K (USD; base salary)
Tools
ML
AI focus
Work alongside automated decisioning and potentially ML-assisted enforcement, including model-score queue routing and human-in-the-loop workflows.
Model-written summary · the original posting is authoritative