Sunset
Client Success Manager
$90K–$135K
New York · On-site · Manager · Full-time · Posted Sep 11, 2026
- Experience
- 2–4 years
About the job
Own a portfolio of clients through company dissolutions, combining customer support with operational execution of wind-down tasks.
What you'll do
- Respond to client questions through tickets, email, and phone; manage the client experience and meet response-time expectations.
- Execute dissolution tasks, including IRS 966 filings, asset transfer agreements, account closures, and investor capital distributions.
- Onboard clients, explain the wind-down process, and identify improvements to Sunset’s product and help-center content.
What they ask for
- 2–4 years of experience in client-facing operations, customer support, or customer success.
- Experience supporting customers via phone, email, tickets, or live chat.
- Ability to learn complex software-supported processes and troubleshoot customer issues.
- Strong organization and written and verbal communication skills across diverse stakeholders.
Nice to have
- Experience in a complex or regulated environment.
- Knowledge of help desk or ticketing solutions such as Zendesk or Pylon.
Pay
$90K – $135K USD base salary
Tools
Zendesk, Pylon
Model-written summary · the original posting is authoritative