SuperDial
Account Manager, Healthcare RCM
$120K–$150K
Remote · Remote · Manager · Full-time · Posted Sep 21, 2026
- Experience
- 3+ years; experience may be in Customer Success, Account Management, Implementation, Solutions Consulting, Consulting, healthcare operations, or another customer-facing role in a relevant environment.
About the job
Manages healthcare customers through onboarding, adoption, and growth of SuperDial’s AI voice agents across revenue cycle workflows, while monitoring performance and coordinating issue resolution and renewals.
What you'll do
- Own customer relationships, recurring meetings, account plans, and follow-through across a portfolio.
- Support onboarding, workflow configuration, training, adoption, and monitoring of customer health and RCM outcomes.
- Troubleshoot workflow and product issues with internal teams, relay customer feedback, and support renewal readiness and expansion.
What they ask for
- 3+ years of experience in a customer-facing role such as Customer Success, Account Management, Implementation, Solutions Consulting, Consulting, or healthcare operations.
- Healthcare workflow fluency or ability to ramp quickly into healthcare revenue cycle operations.
- Strong technical aptitude, including comfort discussing integrations, system behavior, data quality, logs, and issue resolution.
- Strong communication, organization, analytical skills, and follow-through.
Nice to have
- Experience in healthcare RCM, healthcare technology, AI-driven products, voice AI, workflow automation, implementation, integrations, or enterprise SaaS.
- Familiarity with RCM/EHR/EMR and practice management systems, payer portals, clearinghouses, CRM or customer health tools, ticketing systems, Looker, SQL, Python, or APIs.
Pay
USD $120,000 to $150,000 base salary
Tools
EHR / PM systems, payer portals, Looker, SQL, Python, APIs
AI focus
Supports customer adoption and performance of AI voice agents automating healthcare RCM calls; monitors bot behavior, troubleshoots workflow issues, and connects agent performance to customer outcomes.
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