SuperDial
Operations Associate
$75K–$95K
New York City · On-site · Full-time · Posted Aug 31, 2026
- Experience
- 1+ year in consulting or in an operations role at a startup.
About the job
Improves SuperDial’s internal operations by analyzing customer usage, reducing workflow friction, and implementing scalable processes.
What you'll do
- Analyze engagement and usage data to identify and resolve customer journey friction points.
- Lead quality initiatives that support customer retention.
- Redesign and automate call center and support workflows, track performance, and collaborate across teams to implement scalable systems.
What they ask for
- 1+ year in consulting or in an operations role at a startup.
- Strong analytical skills and experience using Excel, SQL, or other data tools.
- Strong organization, attention to detail, proactive problem-solving, and ability to manage multiple tasks in a fast-paced environment.
- Strong verbal and written communication skills, including presenting data clearly and working cross-functionally.
Nice to have
- Proficiency in data analysis and operational tooling, including SQL, Excel/Sheets, and dashboards.
- Strong problem-solving, communication, and cross-functional collaboration skills.
Pay
USD $75,000 to $95,000 base salary
Tools
Excel, SQL, Excel/Sheets, dashboards
AI focus
The role supports operations at an AI-powered healthcare company; no specific AI development work is stated.
Model-written summary · the original posting is authoritative