SuperDial
Operations Lead
$120K–$150K
New York City · On-site · Full-time · Posted Sep 11, 2026
- Experience
- 7+ years of relevant experience.
About the job
Owns customer trial operations from use-case intake through results delivery and handoff to deployment, improving performance, measurement, and repeatability.
What you'll do
- Translate customer needs into operational requirements, workflows, scripts, and success metrics; identify risks early.
- Track trial performance, diagnose root causes, and deliver actionable customer and internal insights.
- Build repeatable trial systems and coordinate corrective actions and handoffs across teams, using AI tools and automation where useful.
What they ask for
- 7+ years of relevant experience in operations, strategy and operations, product operations, implementation, technical solutions, customer operations, consulting, or another execution-heavy environment.
- Experience owning complex workflows, customer deployments, internal systems, operational processes, or cross-functional initiatives end-to-end.
- Experience in a customer-facing or commercially visible environment where quality, speed, communication, and outcomes matter.
- Ability to define metrics, diagnose performance issues, work cross-functionally, and use operational data to investigate problems and drive decisions.
Nice to have
- Experience in healthcare, revenue cycle management, call center operations, marketplace operations, workflow automation, or other operationally complex environments.
- Experience with AI-enabled workflows, automation, QA/QC systems, workflow tooling, routing logic, or data-heavy operations.
Pay
$120,000–$150,000 USD base salary
AI focus
Use AI tools and automation to reduce manual effort, improve consistency, and scale trial operations; work with teams to address how AI behavior affects trial performance.
Model-written summary · the original posting is authoritative