Superpower
Director, Client Success
San Francisco · On-site · Director · Full-time · Posted Jun 23, 2026
- Experience
- 7+ years in customer success, account management, or member engagement.
- Visa sponsorship
- Offers visa sponsorship and can support relocation to the United States for the right candidates.
About the job
Founding Client Success owner responsible for driving member engagement and measurable client outcomes that support renewals and expansion across enterprise accounts.
What you'll do
- Build the member engagement engine and own engagement and outcomes measurement.
- Onboard and manage enterprise clients through renewal and expansion, protecting retention.
- Develop defensible outcomes evidence and build the Client Success playbook in partnership with Product and Operations.
What they ask for
- 7+ years in customer success, account management, or member engagement, with ownership of a measurable outcome.
- Demonstrated ability to improve activation, engagement, retention, or utilization.
- Ability to analyze client data and produce credible, defensible outcomes evidence.
- Strong enterprise relationship and renewal skills.
Nice to have
- Healthcare, benefits, or member-engagement experience.
Model-written summary · the original posting is authoritative