Superpower
Member Success Representative
Remote · Remote · Full-time · Posted Dec 23, 2025
- Experience
- 2+ years of customer support experience; concierge and/or healthcare support experience is strongly preferred.
- Visa sponsorship
- Visa sponsorship is offered, with relocation support to the United States for the right candidates.
About the job
Provides high-touch, concierge support to Superpower members, guiding them through their health journey and helping them use the platform and schedule blood draws.
What you'll do
- Serve as the first point of contact and provide empathetic, solutions-focused member support.
- Help members schedule blood draws and get oriented to the platform.
- Anticipate member needs and deliver organized, confidential support.
What they ask for
- 2+ years of customer support experience in a fast-paced, high-touch environment.
- Strong critical-thinking, problem-solving, written communication, organizational, and adaptability skills.
- Commitment to privacy and confidentiality, with understanding of HIPAA compliance or willingness to learn and uphold it.
- Able to work 40 hours per week, Wednesday–Sunday, 12pm–9pm PST.
Nice to have
- Concierge and/or healthcare support experience.
AI focus
The company describes its broader work as including an AI doctor; this role’s stated duties do not involve AI work.
Model-written summary · the original posting is authoritative