Supio
Customer Success Manager
$120K–$150K
Seattle, United States · Hybrid · Manager · Full-time · Posted Aug 21, 2026
- Experience
- 3-5+ years in customer success, account management, or client-facing roles.
- Education
- Bachelor's degree in Business, Marketing, Communications, or related field, or equivalent experience.
About the job
Serves as the primary contact for law-firm clients, guiding onboarding and adoption while improving customer value, retention, and account growth.
What you'll do
- Manage customer relationships, conduct business reviews, and create success plans and training for onboarding and adoption.
- Monitor customer health and usage, resolve issues, and develop retention, renewal, and expansion plans with sales teams.
- Analyze customer success metrics and use AI tools and insights to personalize recommendations and inform product and business decisions.
What they ask for
- Bachelor's degree in Business, Marketing, Communications, or related field, or equivalent experience.
- 3-5+ years of experience in customer success, account management, or client-facing roles.
- Experience with CRM platforms and customer success tools.
- Proven track record of meeting retention and growth targets.
Nice to have
- Experience in SaaS or technology, or growth-stage start-ups.
- Project management certification or experience; consultative or solution selling; or familiarity with data analysis tools and customer health scoring.
Pay
USD $120,000 - $150,000 base salary
Tools
CRM platforms, customer success tools
AI focus
Leverage AI tools and insights to enhance customer experiences, predict customer needs, and provide personalized recommendations.
Model-written summary · the original posting is authoritative