Surge AI
Al Programs Analyst
United States - Remote · Remote · Full-time · Posted Jul 13, 2026
- Experience
- Experience in program management or related roles; no years specified.
About the job
Leads cross-functional initiatives to improve customer support and value delivery by building scalable systems, products, and processes with engineering and operations teams.
What you'll do
- Establish and expand scalable customer support and value-delivery systems, products, and processes, coordinating feature implementation with engineering.
- Drive multiple simultaneous cross-functional projects or programs, setting timelines and managing teams to deadlines.
- Work with technical and non-technical stakeholders, including customers and business development partners.
What they ask for
- Experience in program management or related roles at high-performing product companies, with a record of navigating ambiguity and executing complex projects.
- Strong interpersonal skills to influence without authority and build cross-organizational cooperation.
- Ability to organize, implement, and manage complex programs and projects.
- Ability to balance trade-offs and competing priorities.
Nice to have
- Deep interest in AI systems.
- Direct AI/ML experience.
AI focus
The role supports AI products and involves working with AI systems; direct AI/ML experience is valued but not required.
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