Surge AI
Strategic Product Manager
United States - Remote · Remote · Manager · Full-time · Posted Jul 13, 2026
About the job
Leads customer-focused product initiatives at Surge AI, coordinating product execution, account management, operations, and engineering to improve customer value and AI model performance.
What you'll do
- Identify customer pain points and oversee product development, project execution, and account management.
- Build scalable systems, products, and processes for customer support and value delivery, working with engineering on features.
- Use data-driven insights to improve customer models and their performance.
What they ask for
- Experience in product management or a related role at a high-performing product company, with a record of navigating ambiguity and executing complex projects.
- Strong analytical skills and a data-driven approach, including market research, competitive analysis, and turning findings into product insights.
- Excellent project management skills, including overseeing project teams and collaborating across departments.
- Deep interest in AI systems and commitment to making future AI models safer and more useful.
Nice to have
- Direct AI/ML experience.
AI focus
Product work supporting customer models and improving their performance, with an emphasis on making AI models safer and more useful.
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