Surge AI
Technical Program Manager
United States - Remote · Remote · Manager · Full-time · Posted Jul 13, 2026
About the job
Leads cross-functional initiatives that improve Surge’s products, customer support, and value delivery, coordinating execution across engineering, operations, and other stakeholders.
What you'll do
- Build scalable systems, products, and processes for customer support and value delivery, working with engineering on needed features.
- Drive multiple concurrent cross-functional projects or programs and manage timelines and deadlines.
- Coordinate with technical and non-technical stakeholders, including customers.
What they ask for
- Experience in program management or a related role at a high-performing product company, with a record of navigating ambiguity and executing complex projects.
- Strong interpersonal skills to influence without authority and build cross-organizational cooperation.
- Ability to organize, implement, and manage complex programs and projects.
- Ability to manage trade-offs and competing priorities.
Nice to have
- Deep interest in AI systems; direct AI/ML experience is valued but not required.
AI focus
The role supports products and initiatives at an AI company; direct AI/ML experience is valued but not required.
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