Sword Health
Customer Success Advisor, Health Plans
$148K–$232K
Remote - US · Remote · Full-time · Posted Sep 7, 2026
- Experience
- Substantial experience managing health plans as customers; no specific number of years stated.
About the job
Own a portfolio of strategic health-plan relationships, protecting revenue retention and creating the conditions for member access, account growth, and successful renewals.
What you'll do
- Manage health-plan relationships, securing member-marketing access and assessing enrollment, utilization, and value.
- Analyze claims, utilization, outcomes, guarantees, attribution, and ROI; lead account strategy, business reviews, and escalations.
- Partner with Sales on cross-sell and upsell, mobilizing internal teams and stakeholders to resolve account risks and opportunities.
What they ask for
- Substantial experience managing health plans as customers for a relevant vendor, such as in digital health, healthcare technology, benefits, navigation, PBM, or payer services.
- Track record of retaining and growing payer relationships, including securing marketing access or comparable downstream action.
- Working depth in claims and ROI economics, including evaluating methodologies and conflicting evidence.
- Strong executive judgment and communication; hands-on analytical self-sufficiency, high ownership, and ability to work amid ambiguity.
Pay
$147,700 — $232,100 USD total compensation
AI focus
Candidates must demonstrate at least Level 1 AI proficiency: using AI daily to boost personal productivity.
Model-written summary · the original posting is authoritative