Sword Health
Senior Customer Success Manager, Enterprise
$137K–$215K
Remote - US · Remote · Manager · Full-time · Posted Sep 7, 2026
- Experience
- Significant experience required; no specific number of years stated.
About the job
Owns customer success, retention, and renewals for approximately 20 to 30 enterprise employer accounts, using customer-value data and cross-functional coordination to improve access, engagement, outcomes, and financial value.
What you'll do
- Develop account and renewal plans, identify risks, and lead retention strategy, renewal coordination, and executive relationships.
- Use eligibility, engagement, outcomes, claims, billing, and ROI data to diagnose account performance and communicate customer value.
- Coordinate with internal teams and customer stakeholders to resolve breakdowns and improve eligible-member access and engagement.
What they ask for
- Significant experience personally owning complex enterprise customer or client relationships after implementation, including renewals, retention, and account recovery.
- Evidence of using quantitative customer-value data to make decisions and influence senior stakeholders.
- Strong executive communication, sound judgment, and a record of engaging cross-functional teams to deliver solutions.
- Ability to manage multiple consequential accounts in a fast-moving remote environment and travel up to 15%.
Nice to have
- Experience in employer health benefits, digital health, benefits navigation, wellbeing, PBM, or a related field.
- Experience with enrollment, utilization, claims, outcomes, ROI, billing, or member-engagement data.
Pay
$136,850 — $215,050 USD (total compensation; includes base, variable, and equity)
AI focus
Sword expects every hire to demonstrate at least Explorer Level 1 AI proficiency: using AI daily to improve personal productivity. The role description does not specify other AI duties.
Model-written summary · the original posting is authoritative