Sword Health
Senior Customer Success Manager, Health Plans
$116K–$182K
Remote - US · Remote · Manager · Full-time · Posted Sep 7, 2026
- Experience
- 5+ years in enterprise-level customer success/account management or roles; ideally in digital health with health plan experience.
About the job
Own and grow a portfolio of health plan customers, leading account strategy, renewals, enrollment, and reporting to improve customer outcomes and demonstrate clinical and economic value.
What you'll do
- Manage health plan relationships and the end-to-end account lifecycle, including retention, satisfaction, and revenue growth.
- Develop account plans, oversee renewals and expansion, and coordinate launches and enrollment with internal teams and plan partners.
- Report on clinical and economic impact, lead business reviews, and share payor feedback with the Product team.
What they ask for
- Experience managing national and regional health plans across fully insured, ASO, and Medicare lines of business.
- 5+ years of experience in enterprise-level customer success/account management or roles.
- Experience building relationships with customer stakeholders, C-level executives, team members, and third-party organizations.
- Strong understanding of the payor financial landscape, including medical loss ratios (MLR) and value-based care models.
Nice to have
- Digital health experience.
- Health plan experience.
Pay
$115,588 — $181,638 USD (total compensation)
AI focus
Sword requires every hire to demonstrate at least Explorer (Level 1) AI proficiency, using AI daily to boost personal productivity; candidates should be ready to share examples of how AI is part of their work.
Model-written summary · the original posting is authoritative