Syllo
Managing Director, Account Management
$220K–$225K
Remote +1 · Remote · Director · Full-time · Posted Jul 22, 2026
- Location
- Remote
United States - Experience
- 8+ years of enterprise SaaS account management or customer success experience, including 3+ years in a leadership role.
- Education
- Bachelor’s degree required; MBA is a plus.
About the job
Leads Syllo’s account management function, owning customer retention and expansion revenue while building the team, playbooks, and strategic customer relationships.
What you'll do
- Own net revenue retention and expansion ARR targets, forecasts, and results.
- Build and lead the Account Management team and establish expansion and renewal playbooks.
- Manage strategic executive relationships and partner with Customer Success and Sales on renewals, adoption, and cross-sell.
What they ask for
- 8+ years of enterprise SaaS account management or customer success experience, including 3+ years in a leadership role.
- Demonstrated ownership of net revenue retention or expansion ARR targets at a high-growth B2B SaaS company.
- Track record of building expansion playbooks and managing commercially accountable AM teams.
- Bachelor’s degree required.
Nice to have
- Experience managing enterprise accounts at law firms or Fortune 500 legal departments.
- MBA.
Pay
$225,000 USD base salary; $220,000 — $225,000 USD base salary
AI focus
Leads customer expansion and retention for Syllo’s litigation AI platform.
Model-written summary · the original posting is authoritative