Syllo
Support Specialist
$83K–$94K
Remote +1 · Remote · Full-time · Posted Jun 18, 2026
- Location
- Remote
United States - Experience
- 1 to 3 years of experience in a legal environment, in support, operations, or client services.
About the job
Provides first-line support to Syllo clients, troubleshooting platform issues, guiding users, and improving customer-facing and internal support resources.
What you'll do
- Respond to client support requests, troubleshoot issues, and escalate to product or engineering teams when needed.
- Conduct client troubleshooting sessions and product walkthroughs, and develop expertise in the platform.
- Create and maintain help content and internal documentation; share recurring issues and client feedback with product teams.
What they ask for
- Strong written and verbal communication, including explaining technical concepts to non-technical users.
- Comfort conducting live client-facing calls and troubleshooting sessions.
- High aptitude for learning software tools and enthusiasm for AI-powered products.
Nice to have
- Experience writing help content or customer-facing documentation.
- Familiarity with support or CRM tools.
Pay
$40-$45 USD per hour (hourly rate); $83,200-$93,600 USD annualized salary (based on a 40-hour workweek)
AI focus
Supports clients using an AI-powered legal workspace and develops expertise in its platform.
Model-written summary · the original posting is authoritative