Taara
Customer Success Manager
$125K–$140K
Sunnyvale, CA · Hybrid · Manager · Full-time · Posted Mar 12, 2026
- Experience
- At least 2 years in Customer Success, Account Management, or a high-touch client-facing role.
About the job
Manages relationships with existing global connectivity and telecom customers, helping them realize product value while sharing feedback internally to improve the customer experience and product.
What you'll do
- Manage customer relationships, understand business goals, and provide tailored product recommendations.
- Monitor account health and churn risks to support customer satisfaction and retention.
- Relay customer feedback to internal teams and build scalable customer engagement processes.
What they ask for
- At least 2 years of experience in Customer Success, Account Management, or a high-touch client-facing role.
- Strong communication, organizational, and interpersonal skills, including empathy and the ability to handle difficult conversations professionally.
- Ability to work in the Sunnyvale office at least 3 days per week.
Nice to have
- Familiarity with or experience in the telecommunications industry.
- Experience with CRM tools such as Salesforce or ServiceNow.
Pay
$125,000-$140,000 USD base salary
Tools
Salesforce, ServiceNow
Model-written summary · the original posting is authoritative