Tailscale
Customer Reliability Engineer
$115K–$144K
Remote (United States) +2 · Remote · Full-time · Posted Jul 14, 2026
- Location
- Remote (United States)
Canada
United States - Experience
- 4+ years in technical support or an escalation role at a SaaS or infrastructure company.
About the job
Own complex, high-severity customer escalations, investigate and reproduce technical issues, and resolve them or provide engineering with actionable handoffs.
What you'll do
- Investigate and manage post-sales escalations through resolution or documented engineering handoff.
- Work with customers to gather logs, explain investigation theories, and build evidence-backed bug reports.
- Identify recurring issues and translate findings into product improvements, tooling, and runbooks.
What they ask for
- 4+ years in technical support or an escalation role at a SaaS or infrastructure company, with ownership of escalated or enterprise-tier accounts.
- Hands-on networking experience, including TCP/IP, routing, DNS, firewalls, NAT, VPNs, and load balancers.
- Code-level debugging skills, including reading Go source and pprof profiles; infrastructure and Kubernetes debugging experience.
- Strong systems administration and troubleshooting across Linux, macOS, and Windows; proficiency with Go, Python, and JSON.
Nice to have
- Deep familiarity with overlay networking concepts such as WireGuard, UDP hole punching, and STUN.
- Experience with packet-level analysis.
Pay
$115,000 — $144,000 USD (base salary)
Tools
TCP/IP, WireGuard, UDP, STUN, Go, Python, JSON, Kubernetes
Model-written summary · the original posting is authoritative