Tavrn
Customer Success Manager
$85K–$110K
San Francisco +1 · Hybrid · Manager · Full-time · Posted Jul 30, 2026
- Location
- San Francisco
United States - Experience
- 2–4 years in a customer success or account management role.
About the job
Own and grow a book of Growth-tier accounts, supporting customers from onboarding through renewal and driving adoption of Tavrn’s records retrieval and chronology tools.
What you'll do
- Manage account plans, check-ins, business reviews, renewals, and expansion opportunities.
- Monitor account health, address churn risks, and partner with Support and Tech Ops on escalations.
- Maintain pipeline, health scores, and renewal forecasts in HubSpot; share customer feedback with Product and Marketing.
What they ask for
- Track record of owning renewal and expansion targets.
- Comfort running business reviews and commercial conversations with customers.
- Organized and self-directed, able to manage a full book without close oversight.
- Experience with a CRM and comfort working from ARR/health data.
Nice to have
- B2B SaaS experience.
- HubSpot, legal, legal tech, or personal injury industry experience.
Pay
$85K – $110K (base salary or total pay not stated)
Tools
Tavrn's records retrieval and chronology tools, HubSpot, ARR
Model-written summary · the original posting is authoritative