Tavrn
Senior Customer Success Manager
$120K–$145K
San Francisco · Hybrid · Manager · Full-time · Posted Jul 30, 2026
- Experience
- 4–6+ years in customer success or account management in B2B SaaS.
About the job
Manages complex Growth and Enterprise customer accounts, leading renewals, retention and expansion, executive relationships, and team-wide customer success practices.
What you'll do
- Lead executive business reviews and renewal negotiations, and build relationships across customer stakeholders.
- Develop onboarding, adoption, and renewal playbooks; mentor CS team members and handle escalations.
- Partner with RevOps and Finance on contract terms, pricing, and renewal structure, and represent customer feedback in product discussions.
What they ask for
- 4–6+ years in customer success or account management in B2B SaaS, with a track record managing complex, multi-stakeholder accounts.
- Demonstrated ownership of retention and expansion targets on a $1M+ ARR book.
- Comfort leading commercial negotiations and executive conversations.
- Experience mentoring or informally leading other CS team members.
Nice to have
- Legal tech, legal services, or personal injury industry experience.
Pay
$120K – $145K
Model-written summary · the original posting is authoritative