Tavus
Senior Customer Success Manager
San Francisco · On-site · Manager · Full-time · Posted Oct 15, 2026
About the job
Own a portfolio of B2B customers, guiding implementation, adoption, renewals, and qualified expansion while coordinating customer communication and internal teams.
What you'll do
- Build account plans, set implementation milestones, manage customer communication, and keep commitments and risks visible.
- Drive adoption and customer value; coordinate technical work and maintain evidence-based renewal forecasts and plans.
- Identify qualified expansion opportunities and improve reusable onboarding, adoption, and renewal practices.
What they ask for
- Independently manage a portfolio of B2B customers through implementation, adoption, and renewal.
- Experience with APIs, AI, infrastructure, developer tools, or another technical product where implementation materially affects success.
- Commercial judgment, strong follow-through, clear writing, and the ability to prioritize competing demands and set realistic expectations.
- Technical fluency to understand integrations, gather evidence, and work credibly with engineers; production software development is not required.
Tools
APIs, AI
AI focus
Help customers deploy conversational AI products and experiences; drive adoption and customer value for Tavus’s AI platform.
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