TD Bank
Collections Strategy Manager
$120K–$136K
Wilmington, Delaware +4 · Office Focused · Manager · Full-time · Posted Oct 12, 2026
- Location
- Wilmington, Delaware
Greenville Campus Building A - 200 Carolina Point Parkway, Greenville, South Carolina
101 North Tryon Street, Charlotte, North Carolina
Mt Laurel - 6000 Atrium Way, Mount Laurel, New Jersey
4600 Touchton Road (Jacksonville Call Center), Jacksonville, Florida - Experience
- 5+ years' experience required.
- Education
- Bachelor's degree required; graduate degree preferred.
About the job
Develops and optimizes credit card collections strategies using analytics and testing to improve recovery outcomes, customer engagement, and regulatory compliance.
What you'll do
- Design and execute collections strategies across delinquency stages using segmentation and targeted outreach.
- Run test-and-learn experiments, measure performance, and report recommendations to leadership.
- Partner across teams to implement compliant strategies and support automation and vendor integrations.
What they ask for
- Bachelor's degree required.
- 5+ years' experience required.
- Experience building credit risk and collections strategies, segmentation, and A/B testing or experimental design.
- Proficiency with MS Excel and PowerPoint and experience with relational databases and ETL using SQL or SAS.
Nice to have
- Graduate degree preferred; Bachelor's degree in STEM is also listed as a preferred qualification.
- Experience with collections lifecycle strategy across multiple portfolios, digital outreach, or collections regulatory frameworks.
Pay
$120,000 - $136,240 USD (base salary)
Tools
MS Excel, PowerPoint, SQL, SAS, R, Matlab, Tableau
AI focus
Preferred familiarity with AI-driven engagement in digital outreach.
Model-written summary · the original posting is authoritative