Teamworks
Head of Product Success (North America, GTM)
$215K–$235K
United States · Remote · Director · Full-time · Posted Oct 6, 2026
- Experience
- 10+ years in SaaS GTM leadership; 5+ years leading post-sale customer success.
- Visa sponsorship
- Not eligible for sponsorship at this time.
About the job
Leads and scales Teamworks’ North American Product Success function, shaping its strategy and operating model to improve product adoption, retention, renewals, and expansion.
What you'll do
- Set the function’s standards, competencies, career paths, and performance expectations; coach leaders and build a scalable team.
- Own onboarding, value delivery, product health strategy, and portfolio-wide usage analytics to support retention, expansion, and forecasting.
- Lead North American Sport Net New ARR/GRR outcomes and partner with Sales, Customer Success, Product, and Product Marketing on growth and rollout readiness.
What they ask for
- 10+ years in SaaS GTM leadership and 5+ years leading post-sale customer success with direct retention and expansion revenue accountability (Net New ARR/GRR).
- Experience at scale in a $100M+ revenue organization, including executive reporting and forecasting.
- Track record of building or maturing data-driven operating models for account health and team performance.
- Ability to influence peer executives and align priorities without direct authority; comfortable in a remote-first leadership role with monthly travel.
Nice to have
- Built a product health/pulse process, including executive reporting; partnered with Product and Product Marketing on rollout readiness and adoption.
- Direct revenue ownership, such as quota, upsell, or cross-sell accountability; experience in the sports market.
Pay
$215K – $235K (base salary)
Model-written summary · the original posting is authoritative