Tekion
Customer Support Engineer I
$54K–$68K
Cincinnati Office · On-site · Full-time · Posted Oct 28, 2026
- Experience
- 1–2 years of experience in technical support or a related field.
- Education
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
About the job
Provides customer-facing technical support by diagnosing and resolving software and hardware issues and improving support documentation and processes.
What you'll do
- Respond to customer inquiries and troubleshoot software and hardware issues.
- Document support interactions and resolutions, and escalate complex problems to engineering and product teams.
- Create and maintain support materials and participate in training.
What they ask for
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- Proficiency with support tools and software; ability to collaborate in a team.
Pay
$54.5K – $68K USD base salary
Model-written summary · the original posting is authoritative