TELUS Digital
Manager, Delivery - CX AI
$100K–$160K
Charlottesville, VA +3 · Hybrid · Manager · Full-time · Posted May 22, 2026
- Location
- Charlottesville, VA
Boston, MA
Durham, NC
Columbus, OH - Experience
- 7+ years in the software development industry.
About the job
Leads end-to-end delivery of contact center and customer experience technology programs, including CCaaS and AI-enabled solutions, from planning through implementation and operational handoff.
What you'll do
- Manage program governance, dependencies, risks, change control, schedules, and delivery reporting.
- Lead cross-functional, globally distributed teams and communicate progress and technical solutions to stakeholders and executives.
- Manage budgets, forecasts, resource utilization, release readiness, and transition to ongoing operations.
What they ask for
- 7+ years of software development industry experience in a role such as Technical Project Manager, Delivery Manager, Engagement Lead, or Program Manager.
- Experience deploying and maintaining contact center solutions and managing dependencies across vendors, telephony carriers, and internal technical teams.
- Experience delivering AI-enabled customer experience products and championing AI adoption and modern tooling.
- Experience leading globally distributed onshore and offshore delivery teams across multiple time zones.
Nice to have
- Experience in telecommunications, financial services, healthcare, or another regulated enterprise environment.
- Program and delivery certifications such as PMP, SAFe Agilist, Scrum Master, or ITIL.
Pay
$100K – $160K (USD, base salary)
Tools
Genesys, Amazon Connect, Five9, Google CES
AI focus
Deliver AI-enabled customer experience products and champion AI adoption and modern tooling across teams.
Model-written summary · the original posting is authoritative