TELUS Digital
Manager, Product - CCaaS
$106K–$150K
Remote, US +4 · Remote · Manager · Full-time · Posted Jun 18, 2026
- Location
- Remote, US
Boston, MA
Charlottesville, VA
Durham, NC
Columbus, OH - Experience
- 7+ years in the software development industry in a related role; 2+ years of leadership experience.
About the job
Leads client-facing product teams to define and deliver contact center technology solutions, roadmaps, and customer experience outcomes.
What you'll do
- Manage CCaaS requirements backlogs, scope, and feature prioritization across implementations.
- Guide technical discussions on system architecture, telephony integrations, and data flows; coordinate iterative delivery within time and budget constraints.
- Lead client and team workshops, communicate with stakeholders, and mentor product team members.
What they ask for
- 7+ years of software development industry experience in a related product, analysis, or requirements role.
- 2+ years of leadership experience, including leading teams and developing individuals.
- Experience with contact center solutions and managing software projects with complex scope across stakeholders, vendors, and platforms.
- Strong financial acumen, communication, documentation, and technical writing skills; working knowledge of frontend and backend technologies.
Nice to have
- Agency and/or consulting experience; Certified Scrum Product Owner.
- Experience with product research and strategy; knowledge of AI applications in contact center contexts.
Pay
$106K – $150K (base salary); 15% Annual Bonus opportunity (bonus)
Tools
Genesys, Amazon Connect, Five9, Google CES, web/native apps, APIs, databases
AI focus
Use AI-powered tools and platforms and champion AI adoption across teams; knowledge of AI applications in contact center contexts is preferred.
Model-written summary · the original posting is authoritative