Tempus
Billing Support Representative (Remote)
Remote - USA · Full-time · Posted Oct 23, 2026
- Education
- High school degree or higher (Bachelor’s degree preferred but not required).
About the job
Serves as the primary contact for patients, clients, and payors with billing questions, resolving billing issues and supporting payment and testing-billing processes.
What you'll do
- Respond to billing inquiries by phone, email, chat, or text, resolving issues or directing requests appropriately.
- Communicate estimated out-of-pocket costs, pricing, billing status, and assistance options; collect payments and review correspondence.
- Document interactions and process billing-related documents in Ambry systems.
What they ask for
- High school degree or higher.
- Knowledge of CPT & ICD10 codes, medical terminology, insurance plans & processes.
- Excellent telephone and communication skills; ability to work in a team and manage workload without supervision.
- Working knowledge of Microsoft Office, Google Chrome, and internet usage.
Nice to have
- Bachelor’s degree.
- Salesforce or other case management software; healthcare or clinical laboratory administration, patient-facing customer service, or insurance billing experience.
Pay
$22.00 - $24.00/hr (USD base salary)
Tools
CPT & ICD10 codes, Microsoft Office, Google Chrome, Salesforce, Ambry systems
Model-written summary · the original posting is authoritative