Tempus
Customer Success Representative
$48K–$55K
Chicago +1 · Full-time · Posted Jun 10, 2026
- Location
- Chicago
Remote - Education
- Four-year college degree in Biological Sciences or similar preferred.
About the job
Coordinates customer and laboratory requests, resolves order issues, and supports customer retention and timely turnaround through cross-functional communication.
What you'll do
- Manage sample and document requests, triage order issues, and coordinate shipping and receiving with partner labs.
- Collaborate across Customer Success, Sales, and Lab teams to support retention and turnaround-time goals.
- Respond to customer inquiries and assess needs, building trusted relationships and providing solutions.
What they ask for
- Exceptional customer service and interpersonal skills, including effective communication with patients by phone and email.
- Strong organization, attention to detail, and accuracy.
- Ability to solve customer issues quickly and professionally, work independently and collaboratively, and adapt to new processes.
- General office equipment and software knowledge and computer proficiency.
Nice to have
- Four-year college degree in Biological Sciences or similar.
Pay
$48,000-$55,000 (base salary; Illinois)
Model-written summary · the original posting is authoritative