Tempus
Manager, Customer Experience Strategy & Operations
$105K–$135K
Chicago · Manager · Full-time · Posted Oct 20, 2026
- Experience
- 5+ years in client-facing or business operations, customer experience product management, management consulting, product management, or a closely related role within healthcare/biotech.
- Education
- Bachelor’s degree in a Science or Business discipline.
About the job
Owns and improves the end-to-end experience of ordering and using Tempus tests for providers, practice staff, and patients.
What you'll do
- Set customer experience strategy, maintain journey maps and prioritized improvement roadmaps, and develop product requirements and launch plans.
- Gather and analyze customer feedback and order, case, and customer data to identify issues and inform operational and product improvements.
- Optimize test-order workflows, communications, sample logistics, billing, support, and the results experience with cross-functional teams.
What they ask for
- Healthcare-sector expertise, with focus or emphasis in molecular diagnostics, genomics, biotechnology, pharmaceuticals, or oncology, and understanding of provider and patient journeys.
- Proven ability to conduct customer discovery and translate qualitative feedback into actionable product, design, or service improvements.
- Ability to lead cross-functional change, prioritize goals, manage complex projects, and communicate effectively with executive stakeholders.
- Proficiency with Microsoft Office or Google Workspace, particularly Excel/Sheets and PowerPoint/Slides; comfort working directly with data and aptitude for using GenAI tools.
Nice to have
- Experience with EHR-integrated or digital ordering, or consumer-grade experience design; Looker or SQL experience.
- Advanced degree (MBA, MS, PhD, or healthcare certification).
Pay
USD 105,000-135,000 base salary (Chicago)
Tools
Microsoft Office, Google Workspace, Excel/Sheets, PowerPoint/Slides, Looker, SQL, Gemini, Claude
AI focus
Use GenAI tools to streamline productivity, optimize daily workflows, and accelerate decision-making through AI-assisted research and analysis.
Model-written summary · the original posting is authoritative