TENEX.AI
Customer Success Manager
Kansas City Metro +2 · Hybrid · Manager · Full-time · Posted Feb 18, 2026
- Location
- Kansas City Metro
Sarasota, FL HQ
Scottsdale, AZ - Experience
- 3+ years in Customer Success, Account Management, or a related role in cybersecurity, SaaS, or MDR services.
- Education
- Bachelor’s degree in Cybersecurity, Computer Science, Business, or a related field (or equivalent experience).
About the job
Manages post-sale customer relationships for TENEX’s MDR platform, driving onboarding, adoption, retention, and customer security outcomes.
What you'll do
- Develop customer success plans, support onboarding and adoption, and serve as a trusted advisor on customers’ security goals.
- Conduct business reviews, monitor customer usage and risks, and support renewals and expansion with Sales.
- Share customer feedback and collaborate with internal teams to improve customer experience and services.
What they ask for
- 3+ years of experience in Customer Success, Account Management, or a related role in cybersecurity, SaaS, or MDR services.
- Strong understanding of cybersecurity principles, threat detection, and incident response.
- Proven ability to manage customer relationships, drive adoption, and ensure customer satisfaction.
- Bachelor’s degree in Cybersecurity, Computer Science, Business, or a related field (or equivalent experience).
Nice to have
- Familiarity with SIEM, EDR, SOAR, or other security technologies.
- Certifications such as CISSP, CISM, or CSM (Certified Customer Success Manager).
Tools
MDR, SIEM, EDR, SOAR, Google SecOps, Chronicle
AI focus
Works with AI-driven cybersecurity technologies; the role helps customers use TENEX’s MDR platform to achieve security goals.
Model-written summary · the original posting is authoritative