TENEX.AI
Manager, Customer Success Operations
Sarasota, FL HQ +2 · Hybrid · Manager · Full-time · Posted Aug 3, 2026
- Location
- Sarasota, FL HQ
Scottsdale, AZ
Kansas City, MO SOC - Experience
- 5+ years; no alternative stated.
About the job
Build and operate the reporting, systems, data, and operating processes that support Customer Success, Rapid Deployment, and Professional Services as TENEX scales.
What you'll do
- Own post-sales reporting, metrics, dashboards, and executive data packs.
- Select, implement, and administer the Customer Success platform; maintain Salesforce-related data quality and governance.
- Operate health scoring, customer surveys and follow-up, customer communications, renewal processes, and post-sales planning cadence.
What they ask for
- 5+ years in Customer Success Operations, Revenue Operations, or CS strategy/analytics in a B2B SaaS or managed-services environment.
- Ownership of a Customer Success platform from evaluation or implementation through ongoing administration.
- Experience building operational infrastructure in a scaling organization.
- Analytical and Salesforce data fluency, including defining metrics, building dashboards, and maintaining Salesforce objects, fields, and data quality.
Nice to have
- Exposure to cybersecurity, MDR, SOC operations, or another technical-delivery domain.
- Experience with CSAT/NPS programs and closed-loop voice-of-customer processes; comfort with AI-native and automation tooling is also noted.
Tools
Salesforce, Velaris, Gainsight, Planhat, ChurnZero
AI focus
The role involves building an automation layer and working with AI-native and automation tooling; no specific AI product-development duties are stated.
Model-written summary · the original posting is authoritative