TensorWave
Technical Support Engineer
Las Vegas, Nevada · On-site · Full-time · Posted Aug 24, 2026
- Experience
- 3+ years in one of the stated fields; no alternative duration stated.
- Visa sponsorship
- Offers are contingent upon verification of identity and authorization to work in the United States.
About the job
Own level 2 technical investigations for AI compute customers, resolving infrastructure issues and helping build the support team’s escalation processes, runbooks, and diagnostic tools.
What you'll do
- Diagnose Linux, GPU, Kubernetes, Slurm, storage, networking, and workload issues; resolve escalations or provide evidence-based handoffs to engineering.
- Communicate findings to customers and document recurring fixes in runbooks and knowledge resources.
- Create diagnostic scripts and tools, coordinate hardware remediation, and participate in an on-call rotation.
What they ask for
- 3+ years in Linux systems administration, site reliability engineering, infrastructure operations, or technical support engineering with diagnostic ownership.
- Strong Linux troubleshooting depth and working knowledge of Kubernetes and a batch scheduler in a shared compute environment.
- Ability to demonstrate automation using AI tools; scripting ability in Python or Bash.
- Experience with a structured incident and tracking system, excellent written communication, and willingness to participate in on-call rotation.
Nice to have
- Background in GPU cloud, HPC, or AI/ML infrastructure operations.
- Familiarity with AMD Instinct platforms and ROCm, or NVIDIA/CUDA; high-speed networking; high-performance storage; or observability platforms.
Tools
Linux, Kubernetes, Slurm, Python, Bash, JIRA, PagerDuty, Grafana
AI focus
Supports AI compute customers’ GPU training and inference workloads; requires demonstrated automation using AI tools such as Claude, ChatGPT, or Perplexity.
Model-written summary · the original posting is authoritative