TensorWave
Tier 2 IT Support Engineer
Las Vegas, Nevada · On-site · Full-time · Posted Oct 26, 2026
- Experience
- 3+ years in IT support or systems administration, including Tier 2 support.
- Visa sponsorship
- All offers are contingent upon verification of identity and authorization to work in the United States, as required by law.
About the job
Resolves escalated employee IT issues and administers workplace systems, devices, applications, access, and support processes across office, data center, and remote teams.
What you'll do
- Own complex hardware, software, access, and network support issues through resolution; manage the IT ticket queue and communicate incidents.
- Administer Google Workspace and Microsoft 365, device management, identity and access, and onboarding/offboarding workflows.
- Support security and compliance, automate repetitive IT tasks, and maintain asset inventories, vendor relationships, and documentation.
What they ask for
- 3+ years of experience in IT support or systems administration, including Tier 2 escalation support.
- Hands-on administration experience with Google Workspace, Microsoft 365, or both.
- Experience managing macOS devices with an MDM platform.
- Working knowledge of SSO, SAML, MFA, and SCIM provisioning; networking fundamentals including DNS, DHCP, VPN, Wi-Fi, and firewalls.
Nice to have
- Experience in a high-growth technology company, cloud provider, or data center environment.
- Experience automating IT workflows; familiarity with Rippling, Slack administration, Atlassian tools, or security compliance frameworks.
Tools
Google Workspace, Microsoft 365, macOS, Windows, Jamf, Kandji/Iru, Intune, Rippling
Model-written summary · the original posting is authoritative