Tern Software
Support Specialist
$55K–$75K
United States · Remote · Full-time · Posted Jul 15, 2026
- Experience
- No specific number of years stated. Prior customer support experience is preferred, but the posting says drive and talent matter more than years of experience.
About the job
Provide customer and technical support to travel advisors, improve support processes with AI and automation, and relay customer feedback to product and engineering teams.
What you'll do
- Resolve customer questions and technical issues through chat, phone, email, and one-to-one support; provide training as needed.
- Build product expertise and maintain clear support documentation.
- Collaborate with product and engineering, and use AI and automation to improve support workflows and customer experience.
What they ask for
- Experience handling customer phone calls in high-pressure or time-sensitive situations, including de-escalation and multitasking.
- Previous travel industry experience, such as working for an online travel agency or as a travel advisor.
- Strong communication and technical curiosity, with the ability to explain technical concepts to non-technical users.
- Ability to learn tools and workflows quickly and adapt in a fast-moving environment.
Nice to have
- Experience with support automations, AI, or self-service solutions.
- Prior SaaS support experience; experience with Tern, Intercom, Notion, or Slack is a bonus.
Pay
$55K – $75K (base salary)
Tools
APIs, AI, Intercom, Notion, Slack
AI focus
Use AI and automation to improve personal productivity, support workflows, and customer experience; become an expert in Tern’s AI capabilities.
Model-written summary · the original posting is authoritative