Teton
Director of Customer Success, US
$190K
US Remote · Director · Full-time · Posted Oct 30, 2026
About the job
Leads US Customer Success to drive measurable outcomes, adoption, customer health, and retention across Teton’s senior living customer portfolio.
What you'll do
- Lead, develop, and scale the US Customer Success team, setting engagement standards and career paths.
- Own customer outcomes and health across the US portfolio, stepping in where communities are not achieving results.
- Partner with Account Management, Clinical, Deployment, and Product on renewals, change management, handoffs, and customer feedback.
What they ask for
- Proven Customer Success leadership, including building and leading CSM teams.
- Experience leading Customer Success for complex, multi-site customers in a high-growth B2B company.
- Track record of measurable customer outcomes and retention; strong data fluency using health, usage, and outcome data.
- Experience in a startup or scale-up, leading through ambiguity, changing priorities, and rapid growth.
Nice to have
- Healthcare technology experience, ideally in senior living, post-acute, or long-term care; experience leading clinical or operational change in care settings.
- Familiarity with HubSpot, Notion, and modern collaboration tools.
Pay
160-190K USD base salary
Tools
HubSpot, Notion
AI focus
The role leads customer success for a platform using real-time, multimodal AI and computer vision; curiosity about AI and computer vision is sought.
Model-written summary · the original posting is authoritative